Terms and Conditions
Welcome to Bunny Bakes! By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
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1. General
1.1. These terms and conditions apply to all orders placed by customers via our website.
1.2. Bunny Bakes reserves the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting on our website.
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2. Ordering
2.1. Orders can be placed through our website www.bunnybakes.com.
2.2. All orders are subject to availability and acceptance by Bunny Bakes.
2.3. Upon placing an order, you will receive an email confirmation.
2.4. We reserve the right to refuse any order at our discretion.
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3. Pricing and Payment
3.1. All prices are listed in pounds and include applicable taxes.
3.2. Payment must be made at the time of ordering through our secure payment gateway.
3.3. We accept payment via Credit Card, Apple Pay and PayPal.
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4. Custom Cakes
4.1. Custom cake orders must be placed at least 5 in advance.
4.2. Specific design and flavour requests should be provided in detail at the time of ordering.
4.3. We will strive to match the requested designs and flavours as closely as possible, but slight variations may occur.
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5. Delivery and Pickup
5.1. We offer free delivery within Birkhill area and complimentary delivery to any home address within Dundee city when placing a custom cake order.
5.2. For custom cake orders outside of Dundee, delivery fees are calculated based on the delivery address and will be added to your order total at checkout.
5.3. Alternatively, customers can choose to pick up their orders at our bakery location.
5.4. Delivery dates and times are subject to availability and will be confirmed via email.
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6. Cancellations and Refunds
6.1. All orders except for custom cakes can be cancelled up to 48 hours before the scheduled delivery or collection date for a full refund.
6.2 Cancellations for custom cake orders are not allowed. If you need to change the date of your order, please contact us at least 3 before the originally scheduled delivery or pickup date, and we will do our best to accommodate your request.
6.3. Refunds are not available for orders cancelled less than 48hrs before the delivery or pickup date.
6.4 In extenuating circumstances, we may allow cancellations within the 48-hour period before the scheduled delivery or collection date. Instead of a refund, the client will be issued a credit note to use on future orders.
6.5. In the unlikely event that you are not satisfied with your order, please contact us within 24 hours of receiving your cake, and we will do our best to resolve the issue.
6.6 Please click here for more details on our cancellation policy.
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7. Allergies and Dietary Requirements
7.1. Customers are responsible for informing us of any allergies or dietary requirements at the time of ordering.
7.2. While we take utmost care to avoid cross-contamination, our kitchen processes various allergens such as soy and nuts, and we cannot guarantee that our products are completely free from traces of allergens.
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8. Privacy Policy
8.1. We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
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9. Governing Law
9.1. These terms and conditions are governed by and construed in accordance with the laws of Scotland.
9.2. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of Scotland.
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10. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at:
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Bunny Bakes
07340695356
